Booking, Deposit & Cancellation Policy

Booking, Deposit & Cancellation Policy

A non-refundable deposit is required to secure all event bookings, catering services, fundraiser events, trailer reservations, and large custom orders.

Deposits reserve event dates, scheduling availability, preparation time, inventory, ingredients, supplies, packaging, equipment, and staffing requirements. Because these resources are committed upon booking, deposits are non-refundable.

If a customer cancels, postpones, reschedules, reduces the scope of services, or otherwise fails to proceed with a booked event or custom order, Ken Kautious Gourmet Eats & Treats LLC reserves the right to retain all deposits paid.

Any refunds beyond the deposit amount are at the sole discretion of Ken Kautious Gourmet Eats & Treats LLC and may be reduced by expenses already incurred, including but not limited to materials purchased, labor performed, preparation time, administrative costs, travel expenses, and reserved scheduling commitments.

By submitting a deposit or payment, the customer acknowledges and agrees to these terms and authorizes Ken Kautious Gourmet Eats & Treats LLC to begin preparations and reserve the requested date and services.

Chargebacks or payment disputes filed after agreeing to these terms may be challenged using invoices, communications, contracts, signed agreements, proof of preparation, event scheduling records, and documentation of materials purchased for the event or order.

Ken Kautious Gourmet Eats & Treats LLC reserves the right to refuse service, cancel bookings, or modify event arrangements when necessary due to circumstances beyond our reasonable control, including severe weather, equipment failure, emergencies, safety concerns, or other unforeseen events.